FIELD NOTE / TIKTOK
Your agent fleet had a busy week.
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Your agent fleet had a busy week.
Video caption
Your agent fleet had a busy week. People quietly patch exceptions after the demo. Do this because a busy agent is not a healthy business. #EricFieldNotes
Full written post / accessibility read
Imagine the founder's dashboard: hundreds of browser actions, twenty app changes and a wall of green run summaries. It feels like leverage. On Friday, ask which outcomes customers can use without someone repairing them.
One team member reopens failed tickets. Another corrects customer messages. A third investigates a permission change that reverted overnight. None of those hours appears in the agent's successful-action count.
For each request, attach the intended outcome, independent readback, person who rescued it and customer effect. Group by workflow, not by model brand. A small ledger can expose whether the fleet produced durable value or merely pushed work around.
Expand the workflows that raise accepted throughput after rescue cost. Put the rest back behind a person or a better harness. The number of running agents is not the operating metric; the quality of completed work is.
#EricFieldNotes
Four-beat scene transcript
1. Your agent fleet had a busy week.
Imagine the founder's dashboard: hundreds of browser actions, twenty app changes and a wall of green run summaries. It feels like leverage. On Friday, ask which outcomes customers can use without someone repairing them.
Visual: What survived Friday's customer check?
2. The rescue queue is off-camera.
One team member reopens failed tickets. Another corrects customer messages. A third investigates a permission change that reverted overnight. None of those hours appears in the agent's successful-action count.
Visual: People quietly patch exceptions after the demo.
3. Reconcile the week by request ID.
For each request, attach the intended outcome, independent readback, person who rescued it and customer effect. Group by workflow, not by model brand. A small ledger can expose whether the fleet produced durable value or merely pushed work around.
Visual: Trace attempt, accepted result and later reversal.
4. Count net accepted value.
Expand the workflows that raise accepted throughput after rescue cost. Put the rest back behind a person or a better harness. The number of running agents is not the operating metric; the quality of completed work is.
Visual: Do this because a busy agent is not a healthy business.
Research and claim limits
- OpenAI Computer use API guide (S159)
- OSWorld 2.1 official repository (S162)
The examples identified as illustrative or simulated are design probes, not reported incidents. Vendor specifications do not establish workload performance.